The Power of Listening in Communication
Why do we communicate? Communication is the key to understanding. Understanding helps to create a quality of connection sufficient to work together and collaborate, and to attend to our needs.
“The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention….” -Rachel Naomi Remen.
Listening can be a powerful tool to help get to a place of greater understanding. Listening depends on silence. The ability to let go, even temporarily, of your own thoughts, views, and agenda for the conversation, in order to be fully present and listen to the person in front of you.
Listening can help build trust and good will between two people.
There are three basic ways to listen:
The first is silent, present listening. This entails letting go of your own thoughts and agenda, in order to be fully engaged with the person you are communicating with. Try to get curious about what the other person is communicating. Think of yourself as an eager student listening to an exciting lecture. Your role is to listen and gather as much information and understanding as possible. Try to come from a place of wanting to connect and understand through listening.
The second way to practice active listening is to utilize one of two skills: paraphrasing or summarizing. Paraphrasing is to restate what the person just shared with you, exactly in their own words. There are no additional words, meanings, or questions attached to the paraphrase.
Here is a simple example:
Speaker: “I have been feeling sad and lonely this past week”.
Listener: “You have been feeling sad and lonely this past week”
Summarizing is something you can utilize AFTER you have listened to the speaker share their full story. A summary is a more condensed version of what you just listened to, but it still includes all the main points that the speaker just shared. Think of a summary as what you would find online about a book or movie that you are wanting to understand the meaning of- it has the gist of the story and the main themes, without all the specific details. Utilizing the skill of summarizing allows the speaker to see that you were truly listening and trying to understand what they shared. It also allows the speaker a chance to correct or clarify anything that may have been misunderstood. A good summary shows that you are a good listener.
The third way to practice intentional listening is to utilize a skill known as empathetic reflection. This is very similar to the paraphrase skill; in that it mirrors what the speaker just shared with you. However, the key difference in an empathetic reflection is that it must include both the feeling the speaker is experiencing, as well as the reason for that feeling.
Here is a simple example:
Speaker: “I’m feeling really anxious about tomorrow. I have my big annual review with my supervisor.”
Empathetic reflection: “You feel anxious because you have your annual review with your supervisor tomorrow.”
Notice how the sentence includes the feeling word: anxious; as well as the reason for that feeling: an upcoming annual review with a supervisor. Empathetic reflections are so helpful because it allows the speaker to see that you are not only actively listening to what they just shared, but that you are willing to understand how they feel even if it is uncomfortable for you. Think of empathy as feeling into or feeling with the other person. You do not have to share the person’s feelings in order to empathize with them. It’s best to utilize the same words that the speaker shared in your empathic reflection. Keep it simple and remember that if you are actively listening, you will hear clues as to how the speaker is feeling, and the reason for that feeling- which are the 2 pieces you need for your empathic reflection.
People thrive and grow when they feel understood. Which is why active listening can be one of the most powerful healers for difficult conversations. Practice utilizing the 3 basic ways to listen and see how it can transform your conversations to create more understanding and connection.
Written by: Jamie Rudden
“Words are Windows
(or They’re Walls)
I feel so sentenced by your words,
I feel so judged and sent away,
Before I go I’ve got to know
Is that what you mean to say?
Before I rise to my defense,
Before I speak in hurt or fear,
Before I build that wall of words,
Tell me, did I really hear?
Words are windows, or they’re walls,
They sentence us, or set us free.
When I speak and when I hear,
Let the love light shine through me.
There are things I need to say,
Things that mean so much to me,
If my words don’t make me clear,
Will you help me to be free?
If I seemed to put you down,
If you felt I didn’t care,
Try to listen through my words
To the feelings that we share.”