The Power of Listening in Communication

Why do we communicate? Communication is the key to understanding. Understanding helps to create a quality of connection sufficient to work together and collaborate, and to attend to our needs. 

“The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention….” -Rachel Naomi Remen. 

Listening can be a powerful tool to help get to a place of greater understanding. Listening depends on silence. The ability to let go, even temporarily, of your own thoughts, views, and agenda for the conversation, in order to be fully present and listen to the person in front of you. 

Listening can help build trust and good will between two people. 

There are three basic ways to listen: 

The first is silent, present listening. This entails letting go of your own thoughts and agenda, in order to be fully engaged with the person you are communicating with. Try to get curious about what the other person is communicating. Think of yourself as an eager student listening to an exciting lecture. Your role is to listen and gather as much information and understanding as possible. Try to come from a place of wanting to connect and understand through listening. 

The second way to practice active listening is to utilize one of two skills: paraphrasing or summarizing. Paraphrasing is to restate what the person just shared with you, exactly in their own words. There are no additional words, meanings, or questions attached to the paraphrase. 

Here is a simple example: 

Speaker: “I have been feeling sad and lonely this past week”. 

Listener: “You have been feeling sad and lonely this past week”

Summarizing is something you can utilize AFTER you have listened to the speaker share their full story. A summary is a more condensed version of what you just listened to, but it still includes all the main points that the speaker just shared. Think of a summary as what you would find online about a book or movie that you are wanting to understand the meaning of- it has the gist of the story and the main themes, without all the specific details. Utilizing the skill of summarizing allows the speaker to see that you were truly listening and trying to understand what they shared. It also allows the speaker a chance to correct or clarify anything that may have been misunderstood. A good summary shows that you are a good listener. 

The third way to practice intentional listening is to utilize a skill known as empathetic reflection. This is very similar to the paraphrase skill; in that it mirrors what the speaker just shared with you. However, the key difference in an empathetic reflection is that it must include both the feeling the speaker is experiencing, as well as the reason for that feeling. 

Here is a simple example: 

Speaker: “I’m feeling really anxious about tomorrow. I have my big annual review with my supervisor.” 

Empathetic reflection: “You feel anxious because you have your annual review with your supervisor tomorrow.” 

Notice how the sentence includes the feeling word: anxious; as well as the reason for that feeling: an upcoming annual review with a supervisor. Empathetic reflections are so helpful because it allows the speaker to see that you are not only actively listening to what they just shared, but that you are willing to understand how they feel even if it is uncomfortable for you. Think of empathy as feeling into or feeling with the other person. You do not have to share the person’s feelings in order to empathize with them. It’s best to utilize the same words that the speaker shared in your empathic reflection. Keep it simple and remember that if you are actively listening, you will hear clues as to how the speaker is feeling, and the reason for that feeling- which are the 2 pieces you need for your empathic reflection. 

People thrive and grow when they feel understood. Which is why active listening can be one of the most powerful healers for difficult conversations. Practice utilizing the 3 basic ways to listen and see how it can transform your conversations to create more understanding and connection. 

Written by: Jamie Rudden 

https://SouthTampaTherapyBOOKAPPT.as.me/JamieRuddenMFTI

“Words are Windows

(or They’re Walls)

I feel so sentenced by your words,

I feel so judged and sent away,

Before I go I’ve got to know

Is that what you mean to say?

Before I rise to my defense,

Before I speak in hurt or fear,

Before I build that wall of words,

Tell me, did I really hear?

Words are windows, or they’re walls,

They sentence us, or set us free.

When I speak and when I hear,

Let the love light shine through me.

There are things I need to say,

Things that mean so much to me,

If my words don’t make me clear,

Will you help me to be free?

If I seemed to put you down,

If you felt I didn’t care,

Try to listen through my words

To the feelings that we share.”

— Quote Source—Ruth Bebermeyer

The Art of Comprise and Core Needs

Core Needs Exercise

“Seek first to understand, then to be understood” -Stephen Covey

 What is a Core Need?

A core need is something that you need to feel like yourself in any situation. When a core need is met you are able to be more present to what is actually happening, rather than being over-focused or desperate about that need. The desperation can be a symptom or a signal that a core need is not being met, and your mind is trying to address it by giving it your mental/emotional attention. 

Consider, for example, that you are taking a long hike in the hills and after a few miles you reach for your water bottle and it isn’t where you thought you put it. Your mind will be driven to search for it, because on this hike adequate hydration is a core need. If you can’t find the water bottle and the sun is bearing down on you, then most of your actions are going to be focused on getting that water to meet that core hydration need. It is going to bug you, compel you and drive you until you can address the water issue. Once the water core need is met, you will be able to continue the hike and be more present to the fuller experience of your surroundings.

Here is another example: You work hard all day with mental problems and when you arrive home, your head is still mulling over those problems. There is an argument with family members soon after you arrive home. When you step back and look at what is actually happening, you discover your head is still in work mode from the day while you are trying to connect with your family members. 

Therefore, you might have the core need of “transition time". To address that core need, one option might be a 30 minute buffer time to change clothes, acclimate to being home, and allow your head to power down from the flow of mental problem-solving.

Let us say you don’t get that buffer and you put yourself in the middle of the family. Most likely you will be pulled inside in two different directions: trying to disconnect mentally and emotionally from the work of the day and trying to connect in the present moment with the family. This often results in feelings of frustration and fights about things that usually are not stressful, because you are torn inside with competing interests. A 30-minute buffer and transition time--especially if the family understands your need and it makes sense to them--would make it more possible for you to “feel like yourself” at home and be more present to what is actually occurring there.

As you can see, core needs are by their nature inflexible: you NEED the water and you NEED your transition time or you will be hurting yourself physically and/or emotionally. 

So in working things out with others, it is best not to compromise a core need. You function best from where you are flexible. You may find that as you discuss the issue of work/home transitions with your family, that they each have a core need to be “greeted” when you arrive home. Since you would know you are going to get your transition time, you might be flexible to delay it a few minutes so you could check in on each member and say hello. If there is an agreement about your transition time—your family knows you need your 30 minutes and they are aware of the benefit when you have that time--they could encourage you and support you in taking that time after the greeting. Everybody wins with these agreements, and compromise does not sacrifice any core needs.

NOTE: Core Needs are more possible to identify when you are applying this process to an actual situation, such as: when I get home in the afternoon from work I need a transition time, rather than a generalized core need say, to get “respect.” It is more effective to explore the core need of “ respect” IN the situation of when you arrive home from work. Be as specific about a circumstance as possible and avoid generalizations and “always” and “never” narratives. 

____________________________________

This is the format for discovering core needs and flexible needs for each person in a relationship or just for your own insight into yourself.

Note:

• COMPROMISE happens in the FLEXIBLE NEEDS area of the circle. NOTE that there is a much larger circle for FLEXIBLE NEEDS than the CORE NEEDS. It is important to work to get the core needs circle as clear and accurate as possible.  CORE NEEDS content will be smaller than the flexible needs.  However, it may FEEL larger when trying to trick or convince someone to be flexible with a CORE NEED. This will create attention to the smaller circle and create a gridlock. 

• Understanding and discovery happens in the core needs. Not compromise. These are non-flexible. And if they are flexible and that is ok, then they are still important to you but are not core needs but flexible.

• Sometimes you think something is a core need and you may find upon discussion it is actually flexible. Sometimes you find a flexible need might be core as you get insight. Allow continuing understanding to happen as you work with this.

 It is often best to start learning this exercise using a very focused issue such as “where do we go on vacation’ or “what movie do we want to watch this weekend together.”  You can choose “our marriage,” as a focus but know that this is a broader focus and might need to be broken down into areas of the marriage such as ‘friendship” or “parent” and "sexuality" "affection" and other areas. It is ok to choose“the marriage” as the focus, just know that if you get bogged down to bring the target focus into a more specific topic about “the marriage.” Then this can be done with many conversations instead of one big one. Marriage is actually one life-long conversation.

Once you each have completed your two lists, set a time aside to each have a turn where you listen to your partner's circles, and only ask questions for your understanding THEIR point of view. Once both have had a turn WITHOUT criticism or commentary, THEN, move into a discussion and how a negotiation and agreements can be made with the flexible/adaptive areas.  This is to be done while valuing and protecting your partners core needs: the non-flexible areas. It is often amazing how many new options open up when a couple stops trying to change their own or their partner's core needs on an issue, and move to a discussion of the flexible areas.  Happy couples do more than that. They PROTECT and ADVOCATE for their partner's core needs. 

Use the GETTING TO YES questions A a guide to help come to a negotiated agreement regarding the issue or focus at hand:

Remember the principles of the Sound Relationship House below, especially avoiding the Four Horsemen! There are more instructive articles on the CORE NEEDS EXERCISE below.

“Seek first to understand, then to be understood”

"More than one thing can be true at the same time."

"There is nothing wrong with you, life it just far harder than you ever expected.

Yield to Win: Compromise like I am someone you love. The art of compromise exercise. Discuss the questions with your partner.