Practice Empathy in Three Ways: Cognitively, Emotionally, and Somatically

You must first take off your own shoes to put yourself in someone else's shoes.

We stretch our hearts and minds beyond our own experiences, viewpoints, and feelings in order to imagine what it's like to be inside someone else's head. We employ imagination, creativity, and instinct to envision what life is like for them.

Listening with empathy is a fundamental component of coming from curiosity and care, as well as the foundation of discussion. Here are three strategies to start practicing incorporating more empathy into your daily life that integrate living purposefully and empathetically.

PRACTICE: Empathy

It's important to remember that practicing this doesn't have to be limited to situations in which you are the center of attention. Its easier to feel for others when you aren't being attacked. Remember that empathy isn't something you put into words; it's a quality of presence in your heart. Aim to comprehend the other person's situation and let the conversation unfold organically.

SILENT EMPATHIC PRESENCE: Practice listening completely, with the heartfelt intention to understand and "feel into" what the other person is saying. How is this issue for them?

PARAPHRASE: After listening, summarize the gist of what you've heard. What are the key features of what they've said? It's also possible that repeating just a few words will be enough.

EMPATHIC REFLECTION: After listening, check that you understand by reflecting what you hear is most important to them. This may include how they feel and/or what they need. What's at the heart of this individual's narrative? What can you do to assist them to feel understood? Remember to phrase your reflections as questions and double-check that you're correct.

There are other methods for conveying compassion. We may convey empathy by giving a kind word, with a loving touch, or by describing how we're feeling in response to what we've heard. By expressing interest with open-ended questions like "Tell me more," "What else?"

As an example, my daughter's friend a freshman who is usually cheerful and bubbly, began showing up early to practice. I struck up a conversation and realized how much she was struggling. This friend was saying, "I don't want to go to this school anymore," and was thinking about dropping out. I noticed the impulse to go into problem-solving mode, an old habit of mine. Having just finished another book on empathy, I paused and decided to try listening instead. "Tell me more. What's going on?"

She began to open up. She was being bullied. She felt sad, alone, and depressed. Every time I noticed the urge to fix or solve, I attended to feeling the weight of my body and my feet on the floor, and resisted the temptation to offer solutions. I focused my attention on what she was feeling and reflected what I was hearing. She began to cry, oscillating between speaking, sobbing, and awkwardly making eye contact as if to check whether all of this was okay. There were a lot of tears, tissues, and long moments in which I simply held her gaze.

She spoke more about her feelings of sadness, loneliness, and not feeling valued. "I've felt like this since first grade," she mentioned. "Was that the first time you felt so sad and alone?" I inquired. No, it started when she was three, when her dad left. They looked at each other, realizing they'd hit the root of her pain. Eventually they explored what she might need at school. They came up with some strategies to address the bullying. She decided to stay in school and to make a public art piece for the classroom about depression.

This is the power of which empathy may help us. With a listening spirit, we can absorb each statement made, each emotion felt. Healing and change are possible if we come from a place of curiosity and care rather than our usual mode of behavior.

PRINCIPLES

People are more likely to be willing to listen when they feel heard. To build understanding, reflect before you respond.

KEY POINTS

The desire to comprehend is frequently expressed through listening, which entails putting away our own ideas, emotions, opinions, and views temporarily.

We can listen in many ways:

• With complete, wholehearted presence

• To the content of what someone says

• To the feelings and needs beneath the content

Staying connected in conversation helps us build understanding and

collaborate:

DON'T LET THE CALL DROP: Seek to establish and maintain connection in conversation.

REFLECT BEFORE YOU RESPOND: Confirm that you're hearing each other accurately before moving on. This "completes a cycle' of communication.

At the heart of listening is empathy, which includes:

• Cognitive empathy: seeing things from another's perspective

• Affective empathy: feeling another's emotions

• Somatic empathy: sensing another's embodied experience

Q & A

Q: What if someone wants advice? Is that ever okay?

Of course. When someone asks for advice, you might try offering empathy

first. I'll often say, I'm happy to share some of my ideas, but first I just want

to take in what you've said. I'll follow that with an empathic reflection of

what I'm hearing and check if I've understood. This can help the other

person process their experience and clarify what matters. I then circle back

to inquire if they still want advice; sometimes it's no longer relevant.

If the tables are turned and you want to give someone advice, check

first. Let them know: "I have an idea that I think might be helpful. Are you

open to some advice?" This honors their autonomy, minimizes the chances

that your input will be disempowering, and guards against giving advice

as a way of soothing your own anxiety.

Q: I've been exploring these empathy tools with close friends and family

and my new approach creates a lot of awkwardness. What do you do

when others expect you to communicate in a certain way?

It can be confusing when our attempts to create more connection backfire.

Part of what you are experiencing is the relational dimension of communication habits. They occur in a dynamic, so when we shift it affects others.

It also may simply be the learning curve; it takes time to find an authentic

voice with these tools.

Let go of the form and focus on your genuine intention to connect.

What would help this person to feel heard? If someone is used to us

showing care by asking questions or agreeing and we respond by reflecting

their needs, that may throw them off. Try to tune in to what they want.

When all else fails, let people know that you're trying something new that

you hope will bring you closer. Ask them to humor you while you learn.

Build People Skills

Build Your People Skills

How would you like to get along even better with others in your personal relationships and in the workplace? Getting along well with people sounds kind of general and is difficult to do much about, so let's break it down into some manageable and specific skills. By building the following skills, you will get along well with others:

    1.    Build others' self-esteem.

    2.    Show empathy for others.

    3.    Encourage people to cooperate with each other.

    4.    Communicate assertively.

    5.    Ask productive questions and demonstrate listening skills.

    6.    Respond productively to emotional statements.

People skills (which are also known as emotional intelligence) can be thought of as six specific skills. Let's take a brief look at each one.

    1.    Build others' self-esteem. When you are in a situation where you are made to feel good about yourself, you feel good. You can do the same with others by doing the following kinds of things:

    a.    Make eye contact with others.

    b.    Call others by their names.

    c.    Ask others their opinions.

    d.    Compliment others' work.

    e.    Tell people how much you appreciate them.

    f.    Write notes of thanks when someone does something worthwhile.

    g.    Make people feel welcome when they come to your home or workplace.

    h.    Pay attention to what is going on in people's lives. Acknowledge milestones and express concern about difficult life situations such as illness, deaths, and accidents.

    i.    Introduce your family members to acquaintances when you meet them in public.

    j.    Encourage your loved ones to explore their talents and interests.

    k.    Share people's excitement when they accomplish something.

    l.    Honor people's needs and wants.

    m.    Take responsibility for your choices and actions, and expect others to do the same.

    n.    Take responsibility for the quality of your communications.

    2.    Show empathy for others. Empathy means recognizing emotions in others. It is the capacity to put yourself in another person's shoes and understand how they view their reality and how they feel about things.

Being aware of our emotions and how they affect our actions is a fundamental ability in today's people-intense workplaces. People who are cut off from their emotions are unable to connect with people. It's like they are emotionally tone-deaf.

No one wants to work with such people because they have no idea how they affect others. You have probably met a few people who fit this description.

    3.    Encourage people to cooperate with each other. Whether you are managing a family or a work group, there are some specific things you can do to create an environment where others work together well:

    a.    Don't play favorites. Treat everyone the same. Otherwise, some people will not trust you.

    b.    Don't talk about people behind their backs.

    c.    Ask for others' ideas. Participation increases commitment.

    d.    Follow up on suggestions, requests, and comments, even if you are unable to carry out a request.

    e.    Check for understanding when you make a statement or announcement. Don't assume everyone is with you.

    f.    Make sure people have clear instructions for tasks to be completed. Ask people to describe what they plan to do.

    g.    Reinforce cooperative behavior. Don't take it for granted.

    4.    Communicate assertively. Assertive communication is a constructive way of expressing feelings and opinions. People are not born assertive; their behavior is a combination of learned skills. Assertive behavior enables you to:

    a.    Act in your own best interests.

    b.    Stand up for yourself without becoming anxious.

    c.    Express your honest feelings.

    d.    Assert your personal rights without denying the rights of others.

Assertive behavior is different from passive or aggressive behavior in that it is:

    a.    Self-expressive

    b.    Honest

    c.    Direct

    d.    Self-enhancing

    e.    Constructive, not destructive

Assertive behavior includes both what you say and how you say it.

    5.    Ask productive questions and demonstrate listening skills. Listening skills help you show that you are hearing and understanding another person and are interested in what he or she has to say.

    6.    Respond productively to emotional statements. A communication skill called active listening is especially useful in emotional situations because it enables you to demonstrate that you understand what the other person is saying and how he or she is feeling about it. Active listening means restating, in your own words, what the other person has said. It's a check of whether your understanding is correct. This demonstrates that you are listening and that you are interested and concerned.

Active listening responses have two components:

    a.    Naming the feeling that the other person is conveying

    b.    Stating the reason for the feeling

Here are some examples of active listening statements:

"Sounds like you're upset about what happened at work."

"You're annoyed by my lateness, aren't you?"

"You sound really stumped about how to solve this problem."

"It makes you angry when you find errors on Joe's paperwork."

"Sounds like you're really worried about Wendy."

"I get the feeling you're awfully busy right now."

Actively listening is not the same as agreement. It is a way of demonstrating that you intend to hear and understand another's point of view.

The ability to get along well with people in your personal relationships and in the workplace is a set of learned skills. No one is born knowing how to build others' self-esteem, show empathy, encourage cooperation, communicate assertively, ask productive questions, or respond productively to emotional statements. These skills can be learned and developed with some practice. By taking the time to develop these skills, you will be able to build better relationships at home and at work.