The Power of Assertive Communication: Why It Matters and How to Master It

 In a world where communication styles can make or break personal or professional relationships, understanding how to communicate assertively is crucial. Assertive communication is about standing up for our rights while respecting others. It's a delicate balance between being passive, letting others walk all over us, and being aggressive, where we might overpower others to get our way.

But why is assertive communication so important? And how can we recognize when we're being passive or aggressive? Let's dive into these questions and explore how mastering assertiveness can transform our interactions and relationships:

                  Assertiveness isn't just about getting what we want—it's about expressing our needs and feelings in a healthy, respectful way. When communicating, we build relationships by clearly stating our needs without attacking or blaming others. This creates a foundation of mutual respect and understanding, fostering more robust, trusting relationships. Recognizing and expressing our emotions and needs also helps us develop deeper emotional intelligence. This self-awareness allows us to better understand not only our feelings but also the feelings of those around us.

                  Moreover, assertive communication reduces stress and resentment. When we fail to communicate assertively, we often bottle up our emotions, leading to anxiety and resentment. Assertiveness allows us to express ourselves openly, preventing these negative feelings from building up. It also promotes accountability. Assertive communication encourages us to take responsibility for our thoughts, feelings, and actions. By acknowledging our role in interactions, we avoid the pitfalls of blaming others and instead focus on finding constructive solutions.
                  
                  Understanding passive, aggressive, and assertive communication is vital to mastering assertiveness. Passive communicators often avoid conflict at all costs. They might say "yes" when they mean "no" or stay silent when disagreeing. This can lead to frustration and powerlessness, as their needs and desires are never addressed. Common signs of passive communication include averted gaze, slouched posture, and phrases like "maybe" or "I guess."

                  On the other hand, aggressive communicators express their needs and desires in a forceful, often hostile manner. They might dominate conversations, interrupt others, or use sarcasm and put-downs. While this style can sometimes achieve short-term goals, it often damages relationships and creates a hostile environment. Signs of aggressive communication include loud, condescending speech, invading personal space, and making demands.

                  In contrast, assertive communicators express their needs and feelings honestly and directly while also respecting the rights and feelings of others. They use "I" statements, maintain eye contact, and speak in a clear, firm tone. This communication style leads to mutual respect and healthier interactions.

                  In specific contexts, particularly in industries that prize competition or in cultures that value machismo, aggressive communication can be seen as a sign of strength or assertiveness; however, while it may be effective in these environments, it often comes at a cost. Aggressive communication can damage relationships, create a toxic atmosphere, and lead to long-term consequences like isolation or burnout. In contrast, assertive communication allows us to maintain integrity while achieving our goals. It's a more sustainable way to navigate personal and professional interactions, leading to more meaningful and respectful relationships.

                  If you recognize passive or aggressive tendencies in your communication, don't worry—assertiveness is a skill that can be developed with practice. Start by identifying unassertive thoughts that might be holding you back. For example, beliefs like "I shouldn't say what I want because it's selfish" or "If I assert myself, people won't like me" can undermine your ability to communicate assertively. Once you've identified these thoughts, challenge them. Ask yourself whether they're true. Reframe them into more positive, assertive beliefs, such as "I have the right to express my needs" or "Assertive communication builds stronger relationships."

                  Next, practice assertive statements. Use "I" statements to express your needs and feelings without blaming others. For example, "I feel overwhelmed when I must take on extra work at the last minute. I would appreciate it if we could plan ahead." Learning to set boundaries and say "no" when necessary is a critical part of assertiveness. Remember that you have the right to protect your time and energy, at the same time respecting others' rights. Assertiveness isn't just about meeting your needs but also respecting others'. Listen actively, acknowledge others' perspectives, and seek mutually beneficial solutions.

                  Finally, tools like thought diaries and behavioral experiments from Cognitive Behavioral Therapy (CBT) can help you track your progress and refine your assertive communication skills. Assertive communication is a powerful tool for improving relationships, enhancing emotional intelligence, and reducing stress. Recognizing when we're being passive or aggressive and consciously communicating assertively can create more respectful, fulfilling interactions in every area of our lives.

Start practicing assertiveness today, and see its positive impact on your personal and professional relationships!

By Ari Leal, Therapist

Book with Ari here: https://SouthTampaTherapyBOOKAPPT.as.me/AriLeal

Navigating Separation: The Benefits of Marriage and Family Therapy

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When a couple decides to separate, it can be an emotionally challenging and uncertain time for everyone involved. The turbulence of this period can lead to heightened conflict, misunderstandings, and feelings of isolation. However, seeking support during a separation can offer a ray of hope and provide a path towards healing and growth. One valuable resource to consider is marriage and family therapy. In this blog post, we will explore how attending therapy sessions during a separation can facilitate communication, promote understanding, and ultimately, aid in the transition to a new chapter in life.

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1. Creating a Safe Space for Communication:

Effective communication often becomes strained during a separation. Emotions run high, and it can be challenging to express thoughts and feelings without escalating conflict. Marriage and family therapy offers a safe and neutral environment where both partners can voice their concerns, fears, and hopes. A skilled therapist can facilitate constructive conversations, ensuring that each person feels heard and validated. Through open and honest dialogue, couples can gain a deeper understanding of each other's perspectives, fostering empathy and reducing tension.

2. Nurturing Emotional Well-being:

Separation brings forth a wide range of emotions, such as grief, anger, fear, and sadness. These emotions can be overwhelming, leading to increased stress and difficulty in managing daily life. Marriage and family therapy provides individuals with a supportive setting to process and express their emotions. Therapists can guide clients in developing coping mechanisms, healthy communication strategies, and self-care practices. By addressing emotional well-being, therapy helps individuals navigate the separation with greater resilience and stability.

3. Facilitating Co-Parenting and Family Transitions:

For couples with children, separation poses additional challenges in terms of co-parenting and managing family dynamics. Marriage and family therapy can play a vital role in helping parents develop effective co-parenting strategies. Therapists can assist in creating parenting plans, improving communication skills, and resolving conflicts related to child-rearing. Additionally, therapy sessions can aid children in understanding and adapting to the changes occurring within the family, promoting their emotional well-being during this transition.

4. Fostering Personal Growth and Self-Reflection:

Separation often prompts individuals to reflect on themselves and their relationships. Marriage and family therapy can facilitate personal growth and self-reflection, empowering individuals to learn from their experiences and make positive changes. Therapists can help clients explore their own roles in the relationship dynamics, identify patterns, and develop healthier behaviors. By gaining insights and self-awareness, individuals can improve their future relationships and build a stronger foundation for personal fulfillment.

5. Transitioning to a New Chapter:

While separation represents the end of one chapter, it also marks the beginning of a new journey. Marriage and family therapy can aid in the transition process, helping individuals redefine their identities and establish goals for the future. Therapists can offer guidance on managing practical aspects such as finances, housing, and legal matters. Moreover, therapy provides ongoing support as individuals navigate the emotional challenges associated with moving forward.

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Attending marriage and family therapy during a separation can be a transformative experience. It offers a safe space for open communication, nurtures emotional well-being, and facilitates the development of healthy coping mechanisms. Additionally, therapy supports co-parenting efforts and helps children adjust to new family dynamics. Ultimately, it promotes personal growth and assists individuals in transitioning to a new chapter with a renewed sense of hope and purpose. If you find yourself going through a separation, consider seeking the support of a qualified marriage and family therapist to guide you on this transformative journey.

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Author: Crystin Nichols
Book Appointment: https://southtampacounselor.com/bookappointment

Clear Communication!

You are not allowed to complain about not getting something that you never asked for.

Read that again^.

Do you find yourself getting upset at your partner for things you never communicated to them?

Take this scenario for example: you get home and make your partner a delicious dinner. You put so much time and thought into it—they’re bound to help you with the dishes, right? But they don’t do the dishes, and now you’re upset with them. They notice and ask you what’s wrong, but you respond with a sour, “Nothing.” They should know that you expected them to clean up after dinner.

Is this starting to sound a bit “off”? Your partner can’t read your mind.

You must ask for what you want in order to receive it.

There’s many ways to ask for what you want, and some work better than others. Learn more about putting your feelings into words without contempt or criticism. Book an appointment to deepen your connection, build trust and commitment, and communicate more openly with tools and exercises designed to bring you and your partner closer together.

The next time you get angry about your partner not doing something, ask yourself, “Did I verbally ask them to do this?”

Communicating your needs with your partner can clear up misunderstandings and help avoid hurt feelings.

You’ve probably done this before.

You come home from a long day at work, and nothing sounds better to you than a nice back scratch. You snuggle up to your partner so that their hands are placed perfectly on your back. You roll your shoulders in a motion that universally signals, “scratch my back.” But they don’t get the hint.

Slightly frustrated, but not yet defeated, you position yourself behind them and start scratching their back. As soon as you’re finished, they turn to you and say, “Gee, thanks, honey. That was sure sweet of you.”

And then, nothing. They don’t return the favor.

Wait. What?

You feel hurt and resentful. They broke the #1 rule every logical person should know! If someone scratches your back, you must scratch theirs!

Back scratching isn’t the only area where you see this kind of nonverbal agreement that one would think shouldn’t have to be spoken and everyone should just know.

For example:

• If you buy your partner flowers and chocolate, they’ll want to have sex with you, right?

• If you spend the evening making a delicious dinner for your partner, they’re bound to help you with the dishes, right?

Is this starting to sound a bit ridiculous? Your spouse can’t read your mind.

You have to ask for what you need

Why is it so hard to ask for what you want? Like, with spoken and specific words—not just unspoken signals or secret codes?

One evening, I was babysitting my sister’s adorable two-year-old girl. It was time for her to go to bed, and I was helping her to put on her jammies.

“I want the purple ones.”

“No problem! Purple jammies it is!”

“Read stories.”

“Alright, let’s read a book!”

After we read of few of her favorites, which she had no hesitation pointing out to me, I placed her in her crib to go to sleep. She immediately grabbed my arm and said, “Ang-uh-winn sing song?” in her adorable voice.

As I started singing her a lullaby, she said, “Scratch my back?” I started scratching her back while singing her a song, and it wasn’t too long before she fell asleep.

That little girl, at two years old, let me know exactly what she wanted from me in order to go to sleep peacefully. She set me up for success by expressing her needs in a clear and positive way so that I could fulfill them.

But what happens when we get older?

Sadly, the older my niece gets, people won’t be so kind or willing when she asks them what she wants. She might ask someone to scratch her back and they’ll tell her, “No.”

In fact, people might start telling her that asking for what she wants is selfish or rude. There may come a time when she thinks to herself, “It’s best if I just keep quiet.”

There was a time in your life when this happened to you, too. You asked for something you wanted and got rejected. You learned how bad it can hurt when someone willfully dismisses your request, especially if it’s important to you. You learned that it can be scary to ask for what you want, and that makes you vulnerable to let someone in on your hopes and desires.

No wonder it’s hard to ask for what you want! The second a request leaves your mouth, it’s up to the other person to decide whether or not to grant that request. It’s out of your control. And who likes to feel out of control?

Instead, you keep your mouth shut. If your partner doesn’t pick up on your subtle clues, at least you don’t have to admit that it was something you wanted in the first place. Instead, you’re just secretly angry at them while they wonder what they did wrong.  

Though it softens the blow of the rejection when you don’t speak up about what you need, it also doesn’t leave you any less resentful over not getting what you want. Plus, it practically guarantees that you WON’T get what you want.

What would be a better alternative to secret cues, signals, and non-verbal agreements that leave us disappointed and set our partners up for failure?

Simple. Learn to ask for what you want!

Use your words, and use them well

Nate and I have a motto in our marriage that came from Terry Real’s book, “The New Rules of Marriage.”

“You have no right to complain about not getting what you never asked for.”

You are not allowed to complain about not getting something that you never asked for.  The next time you get angry about your partner not doing something, I want you to ask yourself, “Did I verbally ask them to do this?”

Now, there are many ways to ask for something that you want, and let’s just say that some ways work better than others. Let’s use an example such as doing the dishes by yourself while your partner watches TV.

“I’m always cooking your dinner and you never help me with the dishes. You always just sit there in front of the TV while I do it? Why don’t you help me for a change?”

Woof. Using words like “always” or “never” is a surefire way of putting your spouse on the defense. This example of asking isn’t really asking at all. It’s criticizing your partner, and heavily so. This puts all the attention on how they’re the bad guy, instead of choosing to be vulnerable and respectfully expressing what you really want.

I can see this turning into a never-ending argument of, “Oh yeah? Well, you always do this, and you never do that,” going back and forth until the dishes get moldy and you forget about them entirely.

“Maybe, you know, you could help me with the dishes, if you want.”

Or, “If you have time, if it’s convenient for you, maybe you could try and help me with the dishes?”

Or even more classic, “Do you want to help me with the dishes, or would you rather just watch TV?”

These are all different ways of saying the same thing. In this situation, you are not expressing what you want. Instead, you are implying with your request that it is actually your partner who wants it, that it’s actually their idea. It takes the pressure off of you, and it puts the blame on them for not fulfilling a promise they never made.

This reminds me of a time we were helping with a social gathering at a neighbor’s house. Nate was in charge of putting out the snacks. He had left them in their original plastic container and just set them on the table.

The host of the party came to the snack table, turned to Nate, and in that passive-aggressive sing-song voice we all know said, “Do you want to put these treats on a separate platter?”

Nate replied, “No, I think they are fine in the plastic.”

She looked at him like he had just slapped her in the face.  He quickly realized his error and said, “I mean, yeah, of course, I want to put them on a separate platter. There’s nothing more in this world that I want than to have these treats on a platter!”

It was awkward.

The answer to the question she asked him was, indeed, “No.”

No, he didn’t want to put them on a separate platter. He didn’t see the need to do so.

But, that wasn’t the question she was really asking, was it?

Can you see how it would have been so much easier if she had just said, “Hey, I’d love it if you put these on a separate platter so that it looks nicer for the guests.” Nate would have known exactly what she wanted and would have happily fulfilled her request.

“Can you please help me with the dishes?”

This example is better than the first two, and it’s a good place to start. Saying “please” is wonderful, respectful, and it makes it much easier for your spouse to want to help.

However, the request falls a little, well, flat. It doesn’t get across how much it would mean to you to receive that help you are asking for.

I can see getting a response like, “Sure honey, just let me finish this game first” or “How about we just do them in the morning?”

There’s still too much room for failure with this example. You’ll need to communicate why you need the help, or how it’s important to you to receive help from your partner.

“Honey, I’d love some help with the dishes. I worked hard on making dinner tonight and I’d appreciate it if you helped clean up. Can we do the dishes together? It would really make me feel loved.”

This hits the nail on the head. First, you make your desire known—you’d really love some help with the dishes.

Second, you tell them why you’d like to help with the dishes, because you worked really hard on dinner!

You give your partner clear expectations on when you’d like it done right now.

And lastly, you tell them what it would do for you if they granted your request. It would help you feel loved.

How to set your partner (and you) up for success

Can you see why this would make it much easier for your spouse to say yes to your request? You’re giving them everything they need to give you what you need. You’re setting them up for success!

Mastering the skill of asking for what you want effectively, efficiently, and respectfully is one of the greatest gifts you can give to your partner.

Turning Toward vs Turning Away vs Turning Against

Turning Towards Instead of Away

Let’s say your eccentric uncle Kevin gives you $10,000 on your wedding day. The only catch is that you have to invest it for six years with one of two firms that Kevin suggests. Firm A is well respected on Wall Street for both its ethics and its returns, and most clients are very happy even with sometimes modest gains. Firm B guarantees they’ll squander your money and blame you for it. Which one would you choose?

Or let’s say that on your wedding day, you get a diagnosis of a rare blood disease that usually kills its victims within six years. Your wacky aunt Cathy had that same disease and she knows of the only two doctors in the world that work with it. One doctor is actively doing research, testing new treatments, and curing patients with great success. The other is a drunk. Which doctor would you choose?

Or let’s say that on your wedding day, the universe starts a giant egg timer set for six years. When the egg timer goes off, you’ll either be divorced or you won’t. You’ve heard the rumor that 50% of marriages end in divorce, but Kevin and Cathy know some tips that can increase your odds of making it. More importantly, they know of a single strategy that would virtually guarantee that you would divorce before the timer went off. Would you want to know it?

Of course you would. You would invest with Firm A. You would choose the sober doctor. And you will do whatever it takes to ensure that you protected yourself from divorce. As it turns out, your aunt and uncle are onto something: there really is a secret.

As part of his research, Dr. Gottman conducted a study with newlyweds and then followed up with them six years later. Many of the couples had remained together. Many had divorced. The couples that stayed married were much better at one thing — the third level of the Sound Relationship House, Turn Towards Instead of Away. At the six-year follow up, couples that had stayed married turned towards one another 86% of the time. Couples that had divorced averaged only 33% of the time. The secret is turning towards.

I think this is a pretty incredible piece of data. It suggests that there is something you can today that will dramatically change the course of your relationship. More importantly, it suggests that there is something that you can not do that will lead to its demise. So, how do you turn towards instead of away? In order to understand turning, you have to first understand bids.

A bid is any attempt from one partner to another for attention, affirmation, affection, or any other positive connection. Bids show up in simple ways, a smile or wink, and more complex ways, like a request for advice or help. In general, women make more bids than men, but in the healthiest relationships, both partners are comfortable making all kinds of bids.

Bids can get tricky, however, and admittedly I sometimes miss more bids than I don’t. Indeed many men struggle in this regard, so it’s important to pay attention. Bids usually have a secondary layer – the true meaning behind the words. Call it the the difference between text and subtext. A few examples to get your brain going:

How do I look?Can I have your attention?

Let’s put the kids to bed.Can I have your help?

I talked to my sister today.Will you chat with me?

Did I tell you the one about…?Will you enjoy me?

Want to cuddle?Can I have your affection?

Want to play Cribbage?Will you play with me?

I had a terrible lunch meeting today.Will you help me destress?

To “miss” a bid is to “turn away.” Turning away can be devastating. It’s even more devastating than “turning against” or rejecting the bid. Rejecting a bid at least provides the opportunity for continued engagement and repair. Missing the bid results in diminished bids, or worse, making bids for attention, enjoyment, and affection somewhere else.

It is important that you learn to recognize bids and that you commit to making them to one another. Make the word “bids” part of your conversation and perhaps name your bids toward one another. It’s okay to say, “I’m making a bid for attention now” as you get to know each other in this early phase of your relationship. You can also practice discerning subtext together. Pick a show that is new to you both and watch it on mute. See if you can interpret the bids that the characters are making based only on non-verbals. Once you start to get intentional about your bids, you can concentrate on “turning towards.”

Turning towards starts with paying attention. Your work on bids will come in handy here. Simply recognizing that a bid has been made opens the door to response. If you’ve really been paying attention, you’ll respond to both the text and the subtext. As bids get more complicated, so will the nature of turning toward. For now, start simple. Take an inventory of the bids and turning in your relationship and share your responses with one another.

• What do I know about how I make bids?

• Could or should I get better at making bids? How?

• How good am I at recognizing the difference between text and subtext?

• What keeps me from making bids?

• What is my impulse for turning?

• Do I turn away or against more often than I turn towards?

• When it comes to turning towards, am I closer to 33% or 86%?

• What does it feel like when my partner doesn’t turn towards me?

• How can I get better at turning towards?

As you continue moving through life together, you will undoubtedly have to risk heading into more vulnerable territory. This will be easier if you’ve committed to building a solid friendship based on Building Love Maps, Sharing Fondness and Admiration, and Turning Towards Instead of Away. Your eccentric uncle Kevin and wacky aunt Cathy would be proud.

Source: https://www.gottman.com/blog/turn-toward-instead-of-away/

What "Turning Against' Really Means 

In our post on Monday, we discussed Dr. Gottman’s findings on the deeply destructive nature of “turning against” your partner’s bids. “Turning against” or “away” describes the behaviors in your interactions between you and your partner that, upon accumulation, categorically spell disaster for your relationship. Today, we would like to part the storm clouds a bit by offering you findings from Dr. Gottman’s research about the true causes of much of the behavior we described on Monday – the real reasons for which your partner may “turn against” you, lash out unexpectedly, or say things that they don’t really mean. We share this information with you in hopes that it will help you to learn the ways in which you can manage conflict constructively. We would like, in short, to offer you help in coping with the most trying interactions in your relationship.  

The first step in building the skills that Dr. Gottman teaches in his marital therapy is understanding – answering the question that may come up when such interactions unexpectedly throw themselves into your life – when your partner snaps at you out of nowhere. Dr. Gottman has discovered that there is an enormous difference between what you think your partner is saying when they “turn against” your bids and what their behavior’s cause usually is! Here is what Dr. Gottman has found “turning against”  says and what it actually means.

“Turning Against” Says:

• Your need for attention makes me angry.

• I feel hostile towards you.

• I don’t respect you.

• I don’t value you or this relationship.

• I want to hurt you.

• I want to drive you away.

“Turning Against” Usually Means: In a direct quote from Dr. Gottman himself, “Unlike ‘turning away’ responses, ‘turning against’ has a bite to it. It’s hard to hear such responses without thinking, ‘That’s mean’ or ‘That was uncalled for.’ Still, I doubt that most people who turn against their loved ones really intend to cause as much harm to their relationships as they do in these exchanges. Rather, they may simply have developed a personal style of relating that’s characteristically crabby or irritable.” Dr. Gottman’s research has revealed that such prickliness is often “the result of many factors, such as having too many demands on your time, not having enough peace of mind, or the lack of a satisfying purpose or direction for your life. Often it’s a spillover of self-criticism that has its origins in the distant past. The problem may also be biologically based irritability that is chemically related to depression.”

Whatever the source may be of your partner’s choice to “turn against” your bids for attention, affection, or support, it still hurts. Sometimes, it hurts a LOT. The build up of ignored bids can end up causing long-term problems in relationships. When your partner habitually responds to you by “turning against” your bids for connection, you feel that you can’t ask them for support and the two of you may drift apart entirely, because it feels impossible to sustain your relationship. Again, we have to stress: You are not alone! Hopefully understanding that the underlying causes for your partner’s behavior are rarely as malicious as they may feel, that what they say and what they mean are usually oceans apart, can help you to take these sudden attacks less personally. 

Of course, these words offer sparse comfort on their own – to understand is only the first step in the journey towards moving away from dangerous patterns of interaction. But it is a necessary first step. We will take you through the next steps (applying this new knowledge) in the next few weeks on The Gottman Relationship Blog. For more details, make sure to find a copy of Dr. Gottman’s bestselling books in a bookstore near you: The Relationship Cure, Seven Principles of Making Marriage Work, and of course, his new book, What Makes Love Last!

Source: https://www.gottman.com/blog/what-turning-against-really-means/

The Art of Comprise and Core Needs

Core Needs Exercise

“Seek first to understand, then to be understood” -Stephen Covey

 What is a Core Need?

A core need is something that you need to feel like yourself in any situation. When a core need is met you are able to be more present to what is actually happening, rather than being over-focused or desperate about that need. The desperation can be a symptom or a signal that a core need is not being met, and your mind is trying to address it by giving it your mental/emotional attention. 

Consider, for example, that you are taking a long hike in the hills and after a few miles you reach for your water bottle and it isn’t where you thought you put it. Your mind will be driven to search for it, because on this hike adequate hydration is a core need. If you can’t find the water bottle and the sun is bearing down on you, then most of your actions are going to be focused on getting that water to meet that core hydration need. It is going to bug you, compel you and drive you until you can address the water issue. Once the water core need is met, you will be able to continue the hike and be more present to the fuller experience of your surroundings.

Here is another example: You work hard all day with mental problems and when you arrive home, your head is still mulling over those problems. There is an argument with family members soon after you arrive home. When you step back and look at what is actually happening, you discover your head is still in work mode from the day while you are trying to connect with your family members. 

Therefore, you might have the core need of “transition time". To address that core need, one option might be a 30 minute buffer time to change clothes, acclimate to being home, and allow your head to power down from the flow of mental problem-solving.

Let us say you don’t get that buffer and you put yourself in the middle of the family. Most likely you will be pulled inside in two different directions: trying to disconnect mentally and emotionally from the work of the day and trying to connect in the present moment with the family. This often results in feelings of frustration and fights about things that usually are not stressful, because you are torn inside with competing interests. A 30-minute buffer and transition time--especially if the family understands your need and it makes sense to them--would make it more possible for you to “feel like yourself” at home and be more present to what is actually occurring there.

As you can see, core needs are by their nature inflexible: you NEED the water and you NEED your transition time or you will be hurting yourself physically and/or emotionally. 

So in working things out with others, it is best not to compromise a core need. You function best from where you are flexible. You may find that as you discuss the issue of work/home transitions with your family, that they each have a core need to be “greeted” when you arrive home. Since you would know you are going to get your transition time, you might be flexible to delay it a few minutes so you could check in on each member and say hello. If there is an agreement about your transition time—your family knows you need your 30 minutes and they are aware of the benefit when you have that time--they could encourage you and support you in taking that time after the greeting. Everybody wins with these agreements, and compromise does not sacrifice any core needs.

NOTE: Core Needs are more possible to identify when you are applying this process to an actual situation, such as: when I get home in the afternoon from work I need a transition time, rather than a generalized core need say, to get “respect.” It is more effective to explore the core need of “ respect” IN the situation of when you arrive home from work. Be as specific about a circumstance as possible and avoid generalizations and “always” and “never” narratives. 

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This is the format for discovering core needs and flexible needs for each person in a relationship or just for your own insight into yourself.

Note:

• COMPROMISE happens in the FLEXIBLE NEEDS area of the circle. NOTE that there is a much larger circle for FLEXIBLE NEEDS than the CORE NEEDS. It is important to work to get the core needs circle as clear and accurate as possible.  CORE NEEDS content will be smaller than the flexible needs.  However, it may FEEL larger when trying to trick or convince someone to be flexible with a CORE NEED. This will create attention to the smaller circle and create a gridlock. 

• Understanding and discovery happens in the core needs. Not compromise. These are non-flexible. And if they are flexible and that is ok, then they are still important to you but are not core needs but flexible.

• Sometimes you think something is a core need and you may find upon discussion it is actually flexible. Sometimes you find a flexible need might be core as you get insight. Allow continuing understanding to happen as you work with this.

 It is often best to start learning this exercise using a very focused issue such as “where do we go on vacation’ or “what movie do we want to watch this weekend together.”  You can choose “our marriage,” as a focus but know that this is a broader focus and might need to be broken down into areas of the marriage such as ‘friendship” or “parent” and "sexuality" "affection" and other areas. It is ok to choose“the marriage” as the focus, just know that if you get bogged down to bring the target focus into a more specific topic about “the marriage.” Then this can be done with many conversations instead of one big one. Marriage is actually one life-long conversation.

Once you each have completed your two lists, set a time aside to each have a turn where you listen to your partner's circles, and only ask questions for your understanding THEIR point of view. Once both have had a turn WITHOUT criticism or commentary, THEN, move into a discussion and how a negotiation and agreements can be made with the flexible/adaptive areas.  This is to be done while valuing and protecting your partners core needs: the non-flexible areas. It is often amazing how many new options open up when a couple stops trying to change their own or their partner's core needs on an issue, and move to a discussion of the flexible areas.  Happy couples do more than that. They PROTECT and ADVOCATE for their partner's core needs. 

Use the GETTING TO YES questions A a guide to help come to a negotiated agreement regarding the issue or focus at hand:

Remember the principles of the Sound Relationship House below, especially avoiding the Four Horsemen! There are more instructive articles on the CORE NEEDS EXERCISE below.

“Seek first to understand, then to be understood”

"More than one thing can be true at the same time."

"There is nothing wrong with you, life it just far harder than you ever expected.

Yield to Win: Compromise like I am someone you love. The art of compromise exercise. Discuss the questions with your partner.

THE FOUR HORSEMEN: The Antidotes

All relationships, even the most successful ones, have conflict. It is unavoidable. Fortunately, our research shows that it’s not the appearance of conflict, but rather how it’s managed that predicts the success or failure of a relationship. We say “manage” conflict rather than “resolve,” because relationship conflict is natural and has functional, positive aspects that provide opportunities for growth and understanding.

And there are problems that you just won’t solve due to natural personality differences between you and your partner, but if you can learn to manage those problems in a healthy way, then your relationship will succeed.

The first step in effectively managing conflict is to identify and counteract The Four Horsemen when they arrive in your conflict discussions. If you don’t, you risk serious problems in the future of your relationship. But, like Newton’s Third Law, for every horseman there is an antidote, and you can learn how and when to use them below.

The Antidote to Criticism: Gentle Start-Up

A complaint focuses on a specific behavior, but criticism attacks a person’s very character. The antidote for criticism is to complain without blame by using a soft or gentle start-up. Avoid saying “you,” which can indicate blame, and instead talk about your feelings using “I” statements and express what you need in a positive way.

To put it simply, think of these two things to formulate your soft start-up: What do I feel? What do I need?

Criticism: “You always talk about yourself. Why are you always so selfish?”

Antidote: “I’m feeling left out of our talk tonight and I need to vent. Can we please talk about my day?”

Notice that the antidote starts with “I feel,” leads into “I need,” and then respectfully asks to fulfill that need. There’s no blame or criticism, which prevents the discussion from escalating into an argument.

The Antidote to Contempt: Build a Culture of Appreciation and Respect

Contempt shows up in statements that come from a position of moral superiority. Some examples of contempt include sarcasm, cynicism, name-calling, eye-rolling, sneering, mockery, and hostile humor. Contempt is destructive and defeating. It is the greatest predictor of divorce, and it must be avoided at all costs.

The antidote to contempt is to build a culture of appreciation and respect in your relationship, and there are a few ways to do that. One of our mottos is Small Things Often: if you regularly express appreciation, gratitude, affection, and respect for your partner, you’ll create a positive perspective in your relationship that acts as a buffer for negative feelings. The more positive you feel, the less likely that you’ll feel or express contempt!

Another way that we explain this is our discovery of the 5:1 “magic ratio” of positive to negative interactions that a relationship must have to succeed. If you have five or more positive interactions for every one negative interaction, then you’re making regular deposits into your emotional bank account, which keeps your relationship in the green.

Contempt: “You forgot to load the dishwasher again? Ugh. You are so incredibly lazy.” (Rolls eyes.)

Antidote: “I understand that you’ve been busy lately, but could you please remember to load the dishwasher when I work late? I’d appreciate it.”

The antidote here works so well because it expresses understanding right off the bat. This partner shows how they know that the lack of cleanliness isn’t out of laziness or malice, and so they do not make a contemptuous statement about their partner or take any position of moral superiority.

Instead, this antidote is a respectful request, and it ends with a statement of appreciation.

The Antidote to Defensiveness: Take Responsibility

Defensiveness is defined as self-protection in the form of righteous indignation or innocent victimhood in attempt to ward off a perceived attack. Many people become defensive when they are being criticized, but the problem is that being defensive never helps to solve the problem at hand.

Defensiveness is really a way of blaming your partner. You’re saying that the problem isn’t me, it’s you. As a result, the problem is not resolved and the conflict escalates further. The antidote is to accept responsibility, even if only for part of the conflict.

Defensiveness: “It’s not my fault that we’re going to be late. It’s your fault since you always get dressed at the last second.”

Antidote: “I don’t like being late, but you’re right. We don’t always have to leave so early. I can be a little more flexible.”

By taking responsibility for part of the conflict (trying to leave too early), even while asserting that they don’t like to be late, this partner prevents the conflict from escalating by admitting their role in the conflict. From here, this couple can work towards a compromise.

The Antidote to Stonewalling: Physiological Self-Soothing

Stonewalling is when someone completely withdraws from a conflict discussion and no longer responds to their partner. It usually happens when you’re feeling flooded or emotionally overwhelmed, so your reaction is to shut down, stop talking, and disengage. And when couples stonewall, they’re under a lot of emotional pressure, which increases heart rates, releases stress hormones into the bloodstream, and can even trigger a fight-or-flight response.

In one of our longitudinal research studies, we interrupted couples after fifteen minutes of an argument and told them we needed to adjust the equipment. We asked them not to talk about their issue, but just to read magazines for half an hour. When they started talking again, their heart rates were significantly lower and their interaction was more positive and productive.

What happened during that half hour? Each partner, without even knowing it, physiologically soothed themselves by reading and avoiding discussion. They calmed down, and once they felt calm, they were able to return to the discussion in a respectful and rational way.

Therefore, the antidote to stonewalling is to practice physiological self-soothing, and the first step of self-soothing is to stop the conflict discussion and call a timeout:

“Look, we’ve been through this over and over again. I’m tired of reminding you—”

“Honey, I’m sorry to interrupt you, but I’m feeling overwhelmed and I need to take a break. Can you give me twenty minutes and then we can talk?”

If you don’t take a break, you’ll find yourself either stonewalling and bottling up your emotions, or you’ll end up exploding at your partner, or both, and neither will get you anywhere good.

So, when you take a break, it should last at least twenty minutes because it will take that long before your body physiologically calms down. It’s crucial that during this time you avoid thoughts of righteous indignation (“I don’t have to take this anymore”) and innocent victimhood (“Why is he always picking on me?”). Spend your time doing something soothing and distracting, like listening to music, reading, or exercising. It doesn’t really matter what you do, as long as it helps you to calm down.

You’ve got the skills. Use them!

Now that you know what the Four Horsemen are and how to counteract them with their proven antidotes, you’ve got the essential tools to manage conflict in a healthy way. As soon as you see criticism or contempt galloping in, remember their antidotes. Be vigilant. The more you can keep the Four Horsemen at bay, the more likely you are to have a stable and happy relationship.

THE EMOTIONAL INTENSITY METER

Keep conversations

EFFECTIVE, HEALING and FEEL CLOSER

COMMON QUESTION: It seems like I have to get extremely mad at my mate to get their attention on things that matter to me. They get mad back at me and we talk, but it is a distant conversation. What keeps us from changing this pattern?

DON: Overwhelm.

Neither you nor your mate can learn anything new when either are overwhelmed. Neither of you are emotionally available for learning and to feel connected.

When the pulse is elevated around 100 or more beats per minute a person's brain and nervous system is what psychology now calls "flooded." 

The Relationship Research of Julie and John Gottman's book Why Marriages Succeed and Fail, calls it "diffuse physiological arousal" meaning that the part of both or your brains that warn of danger, Flight or Flight Response, has been activated and your body is in high self-defense alert. Your attention isn't in a "curious" mode but in either an attack, defensive or freeze (detached) state, meaning no one is really listening to learn anything new.  Neuro-science has confirmed why people who are so bright, capable, and smart in so many situations appear shallow and unable to learn the simplest things in a committed relationship. Why?  They are overwhelmed. They have not allowed themselves to calm down, as long as it take, before they reengage with the other person. In a calm state, reason toward what is actually happening or has happened becomes stronger than the emotion and a dialogue can happen that allows the possibility of new learning to take place.

Nobody learns when overwhelmed except how to be mean (fight), run away faster (flight), or detach and give the angry person whatever words they need to hear so they will stop being so intense (freeze--appease).

Curiosity is in the GREEN on the Emotional Intensity Meter

You succeeded in getting your partner's attention, and you also guaranteed that nothing will change. Along with all of this another thing happens that makes this even harder, details will not be remembered accurately.  And, I am sure you have ended up here because calm talking about the concern went unaddressed in a productive way. We will get to that shortly, but I want to answer your question fully first.

If you use our Emotionally Intensity Meter, you can see what happens to the brain and nervous system and therefore what a person is capable of at various levels of emotional arousal.

When a person is upset, making a very strong point over and over, or is listening and getting madder and madder, when their pulse hits around 90-100 beats per minute, they are flooded with intensity and changing the area of the brain that is function. They are now in a fight, flight or freeze mode and not open to reasoning or learning unless they calm down their pulse and emotionally become calmer.

On The EIM-Emotional Intensity Meter, that would put that person in the "red."  They are not available to speak, listen, learn, nor be reasonable.  And, if the conversation continues, the research shows it will end badly in minutes and sometimes seconds.  It takes at least 20 minutes, but can take hours and for some people a day or two, before they can calmly and therefore more reasonably reengage about the topic that triggered the overwhelm. The longer either or both people keep talking in the "red" the longer it takes for the nervous and brain to calm to "green" on the EIM, which means calm. 

Most people make the error to either keep talking in the red or not wait long enough to get into the green before re-engaging the topic.  And since the topic is usually important in some way, the upset patterns happens over and over again, until the couple stop talking about it and that creates another set of problems that become more and more complicated.

So, your strategy gets their attention, but the part of his brain you really need to talk with that can learn and make reasonable decisions, is not home.

The bottom of the Emotional Intensity Meter is Blue, that is when you are starting to detach from the conversation and the other person and thoughts about wanting the conversation end appear or other types of distancing thoughts. When in the deep blue, you are not available for an engaged closeness conversation. You may feel calm but your partner will most likely experience that as “cold” and “you don’t care about me.” So deep blue or deep red are both signs of overwhelm and the need for a time out from the conversation and away from each other physically until calm returns.The Emotional Intensity Meter can be most helpful in both stopping prolonged arguing as well as a way to gauge when ready to try and have a repair conversation.

Note: It is common to mistake “numb (overwhelm” with calmness. You will know it is calmness when you feel “like yourself” again and you can see the negative impact on your behavior toward the other person and take responsibility for it as you also see to repair and address the issue at hand with the other person.

The GOAL: Keep conversations in the GREEN, and when they aren’t, take immediate TIME OUT, no less than 20 minutes and no more than 24 hours. 

Stonewalling

Stonewalling is when a person is actually emotionally overwhelmed and instead of expressing the overwhelm actively with outward intensity, the person detaches and appears to be cold to their partner and uninterested in what they are saying. Stonewalling is actually for form of flooding and a signal that that person needs to take a time out of at least 20 minutes or more, until they feel safe and can actually engage with the other person.

Video excerpt of Making Marriage Work seminar with John Gottman explaining what Stonewalling is and what to do about it. This is a great resource for marriage therapy to help resolve relationship conflict and communicate effectively.

Assertiveness Communication

Most of us know that assertiveness will get you further in life than being passive or aggressive. But few of us were actually taught how to be assertive. Here are some helpful tips.

1.    Choose the right time. Imagine you're dashing down the hall on your way to a meeting. Lisa passes by. You call out, "Can you have the Microsoft project out by Tuesday?" Because you haven't scheduled a special time to bring up the issue, Lisa has no reason to think your request deserves high priority.

2.    Choose the right place. Discuss important issues in a private, neutral location.

3.    Be direct. For example, "Lisa, I would like you to work overtime on the Microsoft project." Whether or not Lisa likes your request, she respects you for your directness.

4.    Say "I," not "we." Instead of saying, "We need the project by Tuesday," say, "I would like you to finish the project by Tuesday."

5.    Be specific. Instead of, "Put a rush on the Microsoft project," say, "I would like the Microsoft project finished and on Joe's desk by 9:00 Tuesday morning."

6.    Use body language to emphasize your words. "Lisa, I need that report Tuesday morning," is an assertive statement. But if you mumble this statement while staring at the floor, you undermine your message.

7.    Confirm your request. Ask your staff to take notes at meetings. At the end of each meeting, ask your group to repeat back the specifics that were agreed upon. This minimizes miscommunication.

8.    Stand up for yourself. Don't allow others to take advantage of you; insist on being treated fairly. Here are a few examples: "I was here first," "I'd like more coffee, please," "Excuse me, but I have another appointment," "Please turn down the radio," or "This steak is well done, but I asked for medium rare."

9.    Learn to be friendly with people you would like to know better. Do not avoid people because you don't know what to say. Smile at people. Convey that you are happy to see them.

10.    Express your opinions honestly. When you disagree with someone, do not pretend to agree. When you are asked to do something unreasonable, ask for an explanation.

11.    Share your experiences and opinions. When you have done something worthwhile, let others know about it.

12.    Learn to accept kind words. When someone compliments you, say, "Thank you."

13.    Maintain eye contact when you are in a conversation.

14.    Don't get personal. When expressing annoyance or criticism, comment on the person's behavior rather than attacking the person. For example: "Please don't talk to me that way," rather than, "What kind of jerk are you?"

15.    Use "I" statements when commenting on another's behavior. For example: "When you cancel social arrangements at the last minute, it's extremely inconvenient and I feel really annoyed."

16.    State what you want. If appropriate, ask for another behavior. ("I think we'd better sit down and try to figure out how we can make plans together and cut down on this kind of problem.")

17.    Look for good examples. Pay attention to assertive people and model your behavior after theirs.

18.    Start slowly. Express your assertiveness in low-anxiety situations at first; don't leap into a highly emotional situation until you have more confidence. Most people don't learn new skills overnight.

19.    Reward yourself each time you push yourself to formulate an assertive response. Do this regardless of the response from the other person.

20.    Don't put yourself down when you behave passively or aggressively. Instead, identify where you went off course and learn how to improve.

12 RULES FOR CONSTRUCTIVE COMMUNICATION

Destructive communication erodes self-esteem and harms relationships. Such communication patterns may be destructive, but, sadly, plenty of people fall into the trap of indulging in them. If you and your relationship partners follow these rules and steer clear of the traps of destructive communication, you will almost certainly feel better about each other and your relationship.

1.    Use I-messages instead of You-messages. You-messages sound blaming and accusing. With an I-message, you can convey the same message without sounding blaming. For example:

You-message: “You left the dishes in the sink again.”

I-message: “When you don’t clean up after yourself, I feel taken advantage of.”

2.    Communicate the entire message. According to McKay et al. in their excellent book Couple Skills (see Suggested Reading), complete messages include four components:

Observations: neutral statements of fact

Thoughts: your own opinions and beliefs

Feelings: descriptions of your emotions

Needs: a statement of what you need or want from the other person

Here is an example of a complete message: “The weekend is coming up. I hope we can go to the movies together. I would like to spend some time with you.”

An incomplete message leaves out one or more of these components. It might sound like this: “I hope we can go to the movies this weekend.” There isn’t really anything wrong with this statement, but the first one is more complete and will more likely result in the speaker getting what he or she wants.

3.    Don’t use your feelings as weapons. Just describe what you are feeling as objectively as possible, not aggressively. Be as specific as possible and keep your voice under control. For example:

Objective: “I felt really hurt when you said that I probably wouldn’t pass the bar the first time.”

Aggressive: (yelling) “You are such an idiot! How dare you insult me like that!”

4.    Use specific language. When you have a complaint, be specific. For example, “I’m upset that you left the food out on the table” is clearer than saying, “Thanks for the mess you left me.” The first statement is less likely to produce defensiveness and leaves little room for misunderstanding.

5.    Focus on the problem, not the person. Consider how different these two statements sound:

“You are such a complete slob.”

“I wish you would take your stuff upstairs.”

Attacking someone’s personality or character—rather than a specific behavior—is different from simply expressing a complaint. A complaint focuses on a specific action. Criticism is more blaming and more global. It sounds like this: “You always screw the budget up. Can’t you do anything right?”

Behavior like this is damaging to a relationship because:

•    Criticism is destructive rather than constructive.

•    It involves blame.

•    Criticisms are global and tend to be generalizations (you always, you never, etc.).

•    Criticisms attack the other person personally.

•    It feels overwhelming to be on the receiving end.

6.    Stop bringing up ancient history. It’s more constructive to focus on the issue at hand, not bring up past hurts. When you are upset with your partner and add past issues to the discussion, it can only escalate the conflict. It feels unfair and can never be productive. If you still have feelings about past issues, it is important to resolve them and move on, not use them as weapons every time you have a disagreement with your partner.

7.    Watch out for mixed messages. Keep your statements clean, avoiding the temptation to mix compliments and complaints. For example, let’s say that you meet your friend at a cocktail party. You think she looks nice, but her dress seems a little too provocative.

Straight message: “You look very nice tonight.”

Mixed message: “You look so pretty. I would never have the nerve to wear that.”

8.    Pay attention to your body language. Your words are only part of the message you communicate. If you say “How nice to see you” while frowning, your message becomes unclear. Think about what message you want to convey and be sure that your body is in harmony with it. Watch out for things like these:

•    Rolling your eyes

•    Crossing your legs and arms

•    Tapping your foot

•    Clenching your teeth

9.    Pay attention to your emotions and keep from becoming overwhelmed. If you are calm, you are less likely to say things you’ll later regret, things that could be destructive to your relationship. You will be less likely to become defensive and shut your partner out. Examples of ways to calm yourself and keep from getting carried away with emotion include the following:

•    Pay attention to your physical responses. Is your heart racing? Are you breathing faster? If you are, take a time-out.

•    Leave the room. Go for a drive. Do something relaxing. Listen to music or do relaxation exercises.

•    Make a conscious effort to calm yourself down. Say things to yourself like:

“I’m very upset right now, but it’ll be okay. I still love her.”

“Even though we disagree, we still have a good relationship.”

“We can work this out. We’re partners.”

10.    Resolve negative feelings. If you have bad feelings about your partner, take steps to resolve them. Don’t let them grow into feelings of contempt. When you engage in behavior (verbal or nonverbal) that conveys a lack of respect, you are placing your relationship in serious danger. This includes obvious abuse, and also insults, making faces, and name-calling. Any relationship that is plagued by abusiveness and negativity will have a very difficult time surviving.

11.    Don’t be defensive. It is understandable to react defensively when you are in a conflict situation, but it can be dangerous to a relationship. Defensiveness tends to escalate the conflict and does nothing to resolve it. Some examples of defensive behavior include:

•    Denying responsibility (I did not!)

•    Making excuses (I couldn’t help it; traffic was awful)

•    Ignoring what your partner says and throwing a complaint back (Yeah, well, what about the mess you left yesterday?)

•    Saying Yes, but…

•    Whining

•    Rolling your eyes or making a face

12.    Don’t shut down. In Why Marriages Succeed or Fail and How You Can Make Yours Last , author John Gottman describes the dangers of shutting out the other person. He calls this behavior stonewalling and says that it means refusing to communicate, storming out of the room, or any kind of withdrawing. When a person is stonewalling, communication is impossible because he or she is refusing to participate. When it becomes a regular pattern of communication, stonewalling is very damaging to a relationship.